ITIL® 4 Specialist: Create Deliver and Support Certification Schedule
- Offered byThe knowledge academy
ITIL® 4 Specialist: Create Deliver and Support Certification Schedule at The knowledge academy Overview
Duration | 2 days |
Start from | Start Now |
Total fee | ₹2.33 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Specialist: Create Deliver and Support Certification Schedule at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Specialist: Create Deliver and Support Certification Schedule at The knowledge academy Course details
IT Service Managers
IT Operations Managers
Service Desk Managers
Technical Support Engineers
DevOps Professionals
IT Project Managers
ITIL® Foundation Certificate Holders
To understand the key concepts, principles, and practices of IT service management in alignment with the ITIL 4 framework
To learn how to design and create IT services that meet the needs and expectations of customers and stakeholders
To develop skills in delivering and supporting IT services throughout their lifecycle, from design to retirement
To explore service management processes and functions, including service level management, service desk operations, and incident management
To optimise IT service delivery processes and continuously improve service quality and performance
To empower IT professionals to drive service excellence and customer satisfaction through effective IT service management practices
The ITIL® 4 Specialist: Create, Deliver, and Support Training is a specialised course that is designed to provide IT professionals with the knowledge and skills required to effectively create, deliver, and support IT services aligned with the ITIL 4 framework
In today's rapidly evolving IT landscape, this training plays a crucial role in empowering IT professionals to drive service excellence and customer satisfaction
ITIL® 4 Specialist: Create Deliver and Support Certification Schedule at The knowledge academy Curriculum
Module 1: Concepts and Challenges Across the Service Value System
Organisational Structures
Employee Satisfaction
Building Effective Teams – Roles and Competencies
Professional IT and Service Management Skills and Competencies
Generalist or ‘T-shaped’ Models
Developing a Broad Set of Competencies
Module 2: How to Use a ‘Shift-Left’ Approach?
Shift-Left Approach
Building a Shift-Left Approach
Module 3: How to Plan and Manage Resources in the Service Value System?
Workforce Planning and management
Results-Based Approach
Challenges
Module 4: Use and Value of Information and Technology Across the Service Value System
Integration and Data Sharing
Integration Topologies
Integration Approaches
Reporting and Advanced Analytics
Module 5: How to Use a Value Stream to Design, Develop and Transition New Services?
Value Streams to Create, Deliver, and Support Services
ITIL® Service Value Streams
Structure of an ITIL® Service Value Stream
Value Streams and Organisations
Module 6: How ITIL® Practices Contribute to a Value Stream for a New Service?
Service Design
Software Development and Management
Deployment Management
Release Management
ITIL® 4 Specialist: Create Deliver and Support Certification Schedule at The knowledge academy Admission Process
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