ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom at The knowledge academy Overview
Duration | 2 days |
Start from | Start Now |
Total fee | ₹2.68 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom at The knowledge academy Course details
Customer Service Managers
IT Service Managers
Project Managers
Product Managers
Business Relationship Managers
Marketing and Outreach Teams in IT
Business Analysts
To understand the principles and concepts of ITIL® 4, with a focus on driving stakeholder value
To learn how to identify, engage, and manage stakeholders effectively
To develop skills in shaping service experiences and ensuring value co-creation
To apply ITIL® 4 principles to enhance stakeholder satisfaction and business outcomes
To improve stakeholder management practices and contribute to service excellence
The ITIL® 4 Specialist: Drive Stakeholder Value Course is a dynamic and intensive training designed to equip individuals and professionals with the knowledge and skills to drive stakeholder value within an organisation ITIL® (Information Technology Infrastructure Library) is a globally recognised framework for IT service management that emphasises delivering value to stakeholders
ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom at The knowledge academy Curriculum
Module 1: Understand How Customer Journeys are Designed
Concept of the Customer Journey
Definition: Customer Journey
Relationships Between Value Streams and Customer Journeys
Customer Journey and Service Interaction
Concept of Customer Journey
Module 2: How to Target Markets and Stakeholders?
Understanding Service Consumers and Their Needs
Purpose of the Organisation
The ‘Golden Circle’
External and Internal Factors
Module 3: How to Foster Stakeholder Relationships?
Communicating
Cooperation and Collaboration
Listening Modes
Module 4: How to Shape Demand and Define Service Offerings?
Managing Demand and Opportunities
Patterns of Business Activity
Optimising Capacity
Capacity and Performance Management Practice
Module 5: How to Align Expectations and Agree Details of Services?
Agreeing and Planning Value Co-Creation
Types of Service Value Drivers
Service Interaction Method
ITIL® 4 Specialist: Drive Stakeholder Value Course - United Kingdom at The knowledge academy Admission Process
Important Dates
Other courses offered by The knowledge academy
Student Forum
Anything you would want to ask experts?