ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom at The knowledge academy Overview
Duration | 3 days |
Start from | Start Now |
Total fee | ₹3.50 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom at The knowledge academy Course details
IT Support Specialists
IT Managers
Service Desk Managers
Incident Managers
Problem Managers
Change Managers
Service Level Managers
To provide a comprehensive understanding of incident management and its importance
To equip participants with the essential knowledge and skills for service desk operations
To explore the intricacies of problem management and its role in service continuity
To highlight the significance of service request management in enhancing user experience
To introduce participants to the world of monitoring and event management in IT environments
To impart expertise on the optimisation of monitoring and event management for better service outcomes
The course is designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework
In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this ITIL Course is imperative
ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom at The knowledge academy Curriculum
Module 1: Incident Management
Introduction to Incident Management
Value Streams and Processes
Organisations and People
Module 2: Service Desk
Key Concepts of the Service Desk
Processes of the Practice
Roles and Competencies of the Practice
Module 3: Problem Management
Introduction to Problem Management
Value Streams and Processes
Organisation and People
Module 4: Service Request Management
Key Concepts of Service Management
Value Streams and Processes
Organisation and People
Module 5: Monitoring and Event Management
Introduction to Monitoring and Event Management
Value Stream and Processes
Organisations and People
Information and Technology
ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course - United Kingdom at The knowledge academy Admission Process
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