ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom
- Offered byThe knowledge academy
ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom at The knowledge academy Overview
Duration | 2 days |
Start from | Start Now |
Total fee | ₹2.33 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom at The knowledge academy Highlights
- Earn a certificate after completion of the course
ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom at The knowledge academy Course details
IT Service Management (ITSM) Professionals
Senior IT Managers
Business Relationship Managers
IT Project Managers
IT Programme Managers
Quality Assurance Managers
IT Consultants
To understand the key concepts and principles of strategic planning and improvement in IT service management
To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
To develop skills in developing and implementing IT service improvement plans and initiatives
To explore performance management, risk management, and measurement techniques for driving continual improvement
To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery
The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement
It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality
ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom at The knowledge academy Curriculum
Module 1: Understand the Key Concepts of Direct, Plan & Improve
Direction
Planning
Improvement
Operating Model
Methods
Module 2: Comprehend the Scope of Direction/Planning and Apply Key Principles and Methods
Identify the Scope of Control and Within This:
How to Cascade Objectives and Requirements
How to Define Effective Policies, Controls, and Guidelines
How to Place Decision-Making Authority at the Correct Level
Module 3: Integrate Governance, Risk, and Compliance (GRC) Principles Into the Service Value System
Role of Risk and Risk Management in DPI
How Governance Impacts DPI
How to Ensure That Controls are Sufficient, But Not Excessive
Module 4: Apply Continual Improvement Principles to Various Enhancements
How to Use the ITIL Continual Improvement Model to Improve the Service Value System or Any Part of the SVS
How to Identify Assessment Objectives, Outputs, Requirements, and Criteria
Module 5: Use Communication and Change Management Principles for Direction, Planning, and Improvement
Nature, Scope, and Potential Benefits of Organisational Change Management
How to Use the Key Principles and Methods of Communication and OCM:
Identify and Manage Different Types of Stakeholders
ITIL® 4 Strategist: Direct, Plan And Improve Training - United Kingdom at The knowledge academy Admission Process
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