Specification And Service Level Agreement Training
- Offered byThe knowledge academy
Specification And Service Level Agreement Training at The knowledge academy Overview
Duration | 1 day |
Start from | Start Now |
Total fee | ₹1.51 Lakh |
Mode of learning | Online |
Official Website | Go to Website  |
Credential | Certificate |
- Overview
- Highlights
- Course Details
- Curriculum
- Admission Process
Specification And Service Level Agreement Training at The knowledge academy Highlights
- Earn a certificate after completion of course
- Engage in activities, and communicate with your trainer and peers
Specification And Service Level Agreement Training at The knowledge academy Course details
Contract Managers
Procurement Managers
Project Managers
Vendor Managers
Risk Managers
Supply Chain Managers
Compliance Managers
To identify both the services required and the expected level of service
To implement strategy and manage operations through specification
To provide appropriate KPI and KQI measures at the rate of sample needed
To ensure that corrective actions can be taken and form reports
To customise SLAs to meet specific service and customer requirements
To build the product with features and functionalities
The specification is the statement of service or product needs, including workmanship, material, and methods
A Service Level Agreement (SLA) is a written agreement between the client and provider that specifies how the specification will be delivered
Specifications and SLAs are intended to enhance the procurement process by ensuring that providers and customers negotiate and agree on what is required to be supplied
This training session provides delegates with the knowledge of documenting the cost of the overall quantity of work and agreement between the customer and service provider
Specification And Service Level Agreement Training at The knowledge academy Curriculum
Module 1: Introduction to Specifications and SLA
What is an SLA
Writing SLAs
First Page of Document
Agreement Overview
Service Agreement
Specification of SLAs
Principles for Specifying Service Level Agreements
Module 2: Specifications and SLAs within Procurement Process
Specification in Procurement
Need for Specification
Procurement Functions Relationship with Specifications
What is SLA in Procurement
Module 3: Specification Types
Requirement Specifications
Design Specifications
Material Specifications
Standard Specifications
Interface Specifications
Test Specifications
Performance Specifications
Quality Specifications
Module 4: Developing Specifications and SLAs
Goal of Specification Development Phase
Common Tasks
Specification Development Process
Writing a Product Specification Sheet
Writing a Technical Specification
Steps to Write an SLA
Module 5: SLA in Supplier Performance Management
Supplier Service Level Agreements
Steps to Continuously Manage Vendor Performance and SLAs
Key Features and Benefits of Vendor SLA
Module 6: SLA Management and Reporting
Introduction
Service Monitoring
Process
Reporting Mechanisms
Module 7: Enterprise SLA Negotiation
SLA Development Process
Form of an Enterprise SLA
Specification And Service Level Agreement Training at The knowledge academy Admission Process
Important Dates
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