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Deakin University - Patient Journey and System Design 

  • Offered byFutureLearn

Patient Journey and System Design
 at 
FutureLearn 
Overview

Apply systems thinking to improve organisational performance and patient experience

Duration

6 weeks

Total fee

84,099

Mode of learning

Online

Official Website

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Credential

Certificate

Patient Journey and System Design
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Patient Journey and System Design
 at 
FutureLearn 
Highlights

  • Earn a certificate after completion of the course
  • Learn online with expert instructors
  • Complete project-based assessments
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Patient Journey and System Design
 at 
FutureLearn 
Course details

Skills you will learn
Who should do this course?

Graduate Certificate of Healthcare Management

Master of Business Administration (Healthcare Management)

What are the course deliverables?
Identify organisational performance and patient experience-related problems in healthcare
Apply concepts of change management, organisational culture, organisational performance and system redesign
Create a plan to address healthcare organisational and patient experience-related problems
Build capacity in stakeholder management, change management, business planning and management
More about this course

The Patient Journey and System Design course is a comprehensive program designed to equip healthcare professionals with the skills and knowledge needed to optimize patient care and healthcare systems

The course delves into the intricacies of the patient journey, from initial contact through diagnosis, treatment, and follow-up care

Participants will learn to map and analyze patient experiences, identify pain points, and design systems that enhance the efficiency and effectiveness of healthcare delivery

By the end of the course, participants will be able to implement strategies that improve patient outcomes, increase satisfaction, and streamline healthcare operations

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Patient Journey and System Design
 at 
FutureLearn 
Curriculum

Adopt systems thinking

Analyse causes

Apply systems re-design

Evaluate solutions

Create business plan

Provide leadership

Manage stakeholders

Manage business

Improve patient experience

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Patient Journey and System Design
 at 
FutureLearn 
Faculty details

John Rasa
Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Patient Journey and System Design
 at 
FutureLearn 
Entry Requirements

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  • No specific cutoff mentioned
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  • Not mentioned

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Patient Journey and System Design
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