UC Davis - Coaching Conversations
- Offered byCoursera
- Public/Government Institute
Coaching Conversations at Coursera Overview
Duration | 23 hours |
Total fee | Free |
Mode of learning | Online |
Difficulty level | Beginner |
Official Website | Explore Free Course  |
Credential | Certificate |
Coaching Conversations at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Beginner Level
- Approx. 23 hours to complete
- English Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish
Coaching Conversations at Coursera Course details
- Throughout the Coaching Skills for Managers specialization, we?ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations!
- Note: This course builds on all previous courses in the Coaching Skills for Managers specialization. It is highly recommended that students complete or be familiar with the topics covered in those courses before taking this course. In particular, you should be familiar with the coaching strategies and tools discussed in previous courses (such as the 5 whys technique, resisting what is, among others), and should have a full understanding of the Thought model and the various components of it: circumstances, thoughts, feelings, actions, and results.
- By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Specifically, you'll be able to better differentiate between a developmental coaching approach and a directive management style, discuss new strategies and techniques for dealing with both mind set and skill set gaps, describe how to use the feedback loop effectively in a conversation, and demonstrate the use of good questioning techniques and the thought model to not only help an employee identify issues, but help the employee really change their thinking.
- The final assignment is all about actually having a coaching conversation with another person where you can apply everything you've learned in this course and throughout the Coaching Skills for Managers specialization. Again, it is highly recommended students complete the other courses in the specialization before taking this one. This peer review assignment, in particular, will be difficult to complete without knowledge of the topics covered in these courses.
- After going through the course materials and completing the assessments, you will be able to have more effective one-on one-coaching meetings with those you manage and deepen your understanding of the essential practice of coaching conversations.
Coaching Conversations at Coursera Curriculum
Missing Deadlines and Dealing with Change
Coaching Conversations Overview
Missing Deadlines and Dealing with Change Overview
Consistently Missing Deadlines Introduction
Consistently Missing Deadlines Ineffective Example (Scenario)
Consistently Missing Deadlines Example (Scenario)
Consistently Missing Deadlines Review & Analysis
Dealing with Change Introduction
Dealing with Change Ineffective Example (Scenario)
Dealing with Change Example (Scenario)
Dealing with Change Review & Analysis
A Note from UC Davis
The Executive's Guide to Better Listening
How to Have a Coaching Conversation
Coaching People Through Change
What Needs to Change When Things Change (Podcast)
Module 1 Quiz
Former High Performer & Consistently Late to Work
Former High Performer and Consistently Late Employee Overview
Former High Performer Introduction
Former High Performer Ineffective Example (Scenario)
Former High Performer Example (Scenario)
Former High Performer Review & Analysis
Consistently Late to Work Introduction
Consistently Late to Work Ineffective Example (Scenario)
Consistently Late to Work Example (Scenario)
Consistently Late to Work Review & Analysis
Fixing the Skills Gap Through Knowledge Transfer
Coaching to Eliminate Chronic Tardiness
Give a Coaching Conversation a Try (Activity)
Module 2 Quiz
Dealing with Difficult Colleagues & Coaching the Coach
Dealing with Difficult Colleagues and Coaching the Coach Overview
An Employee Dealing with Difficult Colleagues Introduction
An Employee Dealing with Difficult Colleagues Ineffective Example (Scenario)
An Employee Dealing with Difficult Colleagues Example (Scenario)
An Employee Dealing with Difficult Colleagues Review & Analysis
Coaching the Coach Introduction
Coaching the Coach Example (Scenario)
Coaching the Coach Review & Analysis
How Managers Can Help Employees Deal with Difficult People (Podcast)
Basic Elements Required for Accountability (Podcast)
Workplace Bullying
Tips for How to Coach Managers
Module 3 Quiz
Key Takeaways for Effective Coaching
Identifying Thoughts
Acknowledging Strengths
Confirming Willingness to be Coached
Making Mistakes is Okay
The Business Benefits of Positive Leadership
Managers and Kindness (Podcast)
Appreciation, Not Recognition (Podcast)
Module 4 Quiz
Milestone 3: Demonstrate Your Ability to Coach Effectively
Milestone 3 Overview
Actions and Results (from "Managing as a Coach" course)
Circumstances, Thoughts, and Feelings (from "Managing as a Coach" course)
Coaching Tools (from "Coaching Practices" course)
Acknowledging Strengths (from earlier in this course)
Tips for Giving Feedback
Course Summary
Specialization Summary
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