UC Davis - Setting Expectations & Assessing Performance Issues
- Offered byCoursera
- Public/Government Institute
Setting Expectations & Assessing Performance Issues at Coursera Overview
Duration | 18 hours |
Total fee | Free |
Mode of learning | Online |
Official Website | Explore Free Course  |
Credential | Certificate |
Setting Expectations & Assessing Performance Issues at Coursera Highlights
- Shareable Certificate Earn a Certificate upon completion
- 100% online Start instantly and learn at your own schedule.
- Flexible deadlines Reset deadlines in accordance to your schedule.
- Approx. 18 hours to complete
- English Subtitles: Arabic, French, Portuguese (European), Italian, Vietnamese, German, Russian, English, Spanish
Setting Expectations & Assessing Performance Issues at Coursera Course details
- If you don?t know where you are going, any road will take you there. One of the most important roles of a manager is to ensure everyone knows the destination. The most effective managers set expectations and assess their employees? performance against those expectations, and take a coaching approach to helping them get to the destination. That?s exactly what you?ll learn to do in this course!
- You will explore how to collaboratively develop expectations with those you lead. When you encounter expectations that are not being met, you?ll learn how to use "Coaching Algebra" to determine the underlying issues that are impeding performance, and how to respond as a manger-coach.
- We look forward to you joining us as we explore these essential coaching topics!
Setting Expectations & Assessing Performance Issues at Coursera Curriculum
Course Overview & Designing Performance Expectations
Course Overview
Module 1 Overview
Three Constructs for Performance: Process, People, & Practice
Mission & Purpose
What is Your Sentence?
Expectations Overview
Expectations vs. The Manual
Giving Feedback (Optional)
Beginning to Define Expectations
Expectations and Standards
Defining Expectations for Leaders and the Team
Leadership Compass
A Note from UC Davis
Dan Pink: What is Your Sentence?
Elements of Mission Statements
4 Hard Questions to Ask About Your Company's Purpose
Worksheet: Clarifying Expectations vs. the Manual
Module 1 Quiz
Key Performance Indicators and Accountability
Module 2 Overview
Key Performance Indicators
Defining Individual Goals
Accountability Defined
Tactical vs. Developmental Accountability
Having an Accountability Conversation
Why Managers are Uncomfortable with Accountability Conversations
Performance Management and KPIs
What is Your Accountability?
Worksheet: Accountability
Right Way to Hold People Accountable
Module 2 Quiz
Diagnosing and Addressing Performance Gaps
Module 3 Overview
Diagnosing and Addressing Performance Gaps
Coaching Algebra
Skillset Coaching
Mindset Coaching
Putting it all Together
Overcoming the Toughest Common Coaching Challenges
Module 3 Quiz
Specialization Milestone 1: Define Your Coaching Philosophy
Module 4 (Specialization Milestone) Overview
Milestone 1 Overview
Tips for Giving Feedback
Course Summary
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