Shiksha DHL Express FAQs

Q. What do I need to know before I prepare my package?

All your documents and smaller envelopes should be put inside a bigger envelope of up to A4 size. Do not self-seal the bigger envelope as the DHL pickup staff can ask for it to be opened for security check. In such a case please co-operate and let them seal the envelope. However, university sealed transcripts or Letters of Recommendation envelopes should not be opened, as they lose their validity if tampered with. If the staff insists on opening them, please report it to the DHL customer care. Also, please mention both the receiver's and sender's on the envelope to ensure a safe delivery.

Q. Can I cancel or reschedule pick-up of my package online?

Currently, online cancellations and modifications are not allowed. However, you can do so by calling the DHL customer care on 1800-111-345.

Please note, for any questions related to pickup, you will have to quote your pickup ID, which will be shared with you after completion of your order. For any questions related to shipment or delivery, you will have to quote your AWB number.

Q. Can I use this service for sending my documents to WES/EP/other academic evaluation services?

Yes, you can. Since the evaluation services are a part of the study abroad application process, they are included. Please note that using this service for personal purposes is not permitted.

Q. What is maximum allowed weight of the package?

You can send a package weighing up to 2 kgs. There are 4 weight options you can choose from 0.5 kg, 1 kg, 1.5 kgs and 2 kgs. In some cases, the number of documents is more, like design or architecture courses where you have to submit portfolios. In most cases, the weight is usually less than 0.5 kg so it is the most commonly chosen option.

Q. What is the price for sending of documents to different countries?

You need to enter destination country, postal code and the weight of the package to get a cost estimate. The prices differ based on these three inputs. The base prices for popular countries like the US, Canada, and the UK are mentioned on the main page, but the final price will vary depending on your package and it will be displayed before you confirm the order.

Q. What are the payment options?

For now, it is cash on pickup. You will have to pay the DHL representative in cash at the time of pick-up.

Q. What documents are required at the time of pickup?

Be ready with the following:

• Cash amount
• KYC document for identification purpose (either Voter ID, Aadhaar Card, Driving License, or Passport)
• Print out of the AWB number (that will be emailed to you post order completion)

Note: Do not seal your final package. DHL representatives are required to inspect the contents of your package.

Q. Is the pick-up service available every day of the week?

No, DHL provides pickup six days a week, from Monday to Saturday. Please note pick-ups can't be scheduled for Sundays. Orders placed on Saturdays are automatically scheduled for Monday.

Q. My documents are not ready yet, can I schedule my pickup a week in advance?

At the moment, DHL only allows pickups to be scheduled within 1-2 days of placing the order. In case you are not ready, it is advisable to wait and book a pickup when you are prepared with the documents.

Q. What role does Shiksha play in this process?

Shiksha.com is the largest community of study abroad aspirants in India. On their behalf, we have negotiated this bulk discount offer for all our students directly from DHL India. We are only the facilitators and are not responsible for actual pickup or delivery, both of which will be done by DHL.

Q. I am still having a problem placing my order. How can I get in touch with Shiksha?

If you are facing any problem while placing the order, you can write to us at studyabroad@shiksha.com 

Q. Where can I share feedback about my experience?

We encourage you to share your experience here: http://bit.ly/Shiksha-DHL-feedback. Irrespective of whether it was a pleasant or an unpleasant experience, let us know how we can improve the services further.

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