HealthCare & Hospital

Focus Industry

Hospitality sector: Hotels, resorts, restaurants, catering, airlines, cruise lines, tourism.

Healthcare sector: Hospitals, clinics, nursing homes, diagnostic centers, healthcare organizations.

Primary Objective

Ensuring guest satisfaction, managing hospitality operations, maximizing revenue in hospitality establishments.

Ensuring efficient and effective administration of healthcare facilities, delivering quality patient care.

Core Curriculum

Food & Beverage Production & Service, Front Office Operations, Housekeeping Management, Accommodation Management, Tourism & Travel Management, Hospitality Marketing, Event Management, Hotel Accounting.

Hospital Operations, Healthcare Economics, Healthcare Marketing, Human Resource Management in Healthcare, Financial Management in Healthcare, Medical Terminology, Hospital Planning & Design, Health Information Systems, Quality Management in Healthcare, Epidemiology.

Key Skills Emphasized

Customer service, communication, interpersonal skills, problem-solving, organizational skills, attention to detail, adaptability, teamwork, sometimes culinary skills.

Organizational skills, leadership, communication (with medical and non-medical staff), problem-solving, analytical skills, understanding of healthcare regulations, empathy, attention to detail, financial management.

Typical Job Roles

Hotel Manager, Restaurant Manager, Front Office Manager, Housekeeping Manager, Event Planner, Catering Manager, Travel Consultant, Airline Cabin Crew, Hospitality Marketing Manager.

Hospital Administrator, Healthcare Manager, Hospital CEO/COO, Clinic Manager, Nursing Home Administrator, Healthcare Finance Manager, Healthcare HR Manager, Medical Records Manager, Healthcare Marketing Manager, Hospital Planner.

Work Environment

Hotels, restaurants, resorts, cruise ships, airlines, event venues, tourism agencies – often fast-paced and customer-facing.

Hospitals, clinics, healthcare organizations – can be high-pressure, focused on patient well-being and regulatory compliance.

Interaction Focus

Primarily with guests and hospitality staff.

Primarily with doctors, nurses, other medical staff, patients, and administrative personnel.

Underlying Principles

Business management principles applied to the hospitality industry, with a strong emphasis on service and guest experience.

Business and management principles applied to the healthcare industry, with a strong emphasis on patient care, ethics, and regulatory compliance.

Career Progression

Typically moves up through departmental management to general management roles within hospitality organizations.

Typically progresses through administrative roles to senior management positions within healthcare organizations.