Career as Hotel Manager
Hotel management is a service industry which focuses on serving the needs of its clients. Training in hotel management develops niche working skills which are transferable in the service industries. Hotel Managers are responsible for the efficient and profitable operation of their establishments.
- About Hotel Manager :
- Job Profile |
- Employment Opportunities |
- How do I get there? |
- Where to study?
Job Profile

Most hotels have key departments.
Hotel managers
- Are responsible for the efficient and profitable operation of their establishments
- Controls all financial aspects
- Establishes norms of service to be provided to guests, the standard of housekeeping, food quality, decoration and banquet operations
Assistant managers
- Oversee the day-to-day operations of their departments
- Resident managers (in large hotels) resolve problems or emergencies round the clock
- Under the supervision and guidance of the top management work the various departmental managers
Front
office
Front office manager
- Oversees the work of receptionists, information clerk, reservation clerk and other services personnel like bell captain, bell boy and doorman
- At the reception, the guest 'checks in' and are assisted to go with his baggage to the room with bellboys in attendance
- Front Office Managers coordinate reservations and room assignments
Catering
department
The Catering department
includes:
- The culinary department
- The steward department
- The food service department
Executive Chefs
- Head each of these specialized kitchens under whose direction the chef de parties turn out exquisite preparations and meals
The Assistant Managers
- Supervise service in the dining room and other areas of the operation
Stewards
- Head the restaurant arrangements
- See that everything is in order for the food service department. Under the Maitre d' Hotel are the trained hotel personnel who serve and attend to the guests in the hotel with drinks and food
Food and Beverage Manager
- Plans, organizes and controls the work of the catering department
- Deal with customers in all kinds of dining establishments from small informal diners to large restaurants. The job is very hectic during parties and conventions
Restaurant and Food Service Managers
- Are responsible for stocks of tableware, linens, paper, cleaning supplies, cooking utensils, and furniture and fixtures
- Arrange for equipment maintenance and repairs
- Maintain records of hours and wages of employees, payrolls, and taxes, etc.
Banquet Managers
- In-charge of catering assignments
Housekeeping Department
Executive Housekeeper are
- Responsible for ensuring that guest rooms, meeting and banquet rooms and public areas are clean, orderly and well maintained
- They train, schedule and supervise the work of housekeepers, inspect rooms and order cleaning supplies
- They work with a team of housekeepers, maids, cleaners, seamstresses. Aesthetic upkeep and maintenance of equipment is often a round the clock. Shift duties are assigned to most of this staff
Floor Supervisors
- They supervise the work of room maids and linen maids and are in-charge of rooms on a floor
Accounts Department
The Chief Accountant
- Is a chartered accountant, has a team of accountants, auditors, cashiers and accounting clerks working in the department
- Works directly under the executive manager
Marketing Department
- Sales and marketing division works to identify the needs of prospective customers and sell the services which have been developed
Engineering Department
- Procures, installs and maintains all equipment used in hotels
Personnel Department
- Personnel departments engaged in the process of recruiting and training fresh personnel as well as providing in service training
- It looks into the personnel needs and requirements of its employees
Forecasting Department
- Key role in the enhancement of profitability of business
Projects growth in terms of business to arranging financial investments is the task of this department
Employment Opportunities
- Restaurant management
- Fast food joint management
- Club management
- Recreation and health centre catering
- Cruise ship hotel management
- Hospital administration and catering
- Institutional and industrial catering
- Airline catering and cabin services
- Manufacturers and suppliers of hotel and restaurant equipment and services
- Hotel and catering institutes
- Hotel and tourism associations
- Catering departments in banks and insurance houses
- With government owned catering departments, e.g., railway, armed forces, ministerial conventions, etc.
- In food, confectionery, beverage production industries
Recruiting Companies
Recruiting Sectors
- All Hotels
- Armed Forces
- Cruise ships
- Government canteens
- Industries having catering facility
- Railways
- Resorts
How do I get there?
-
Std XII
Stream: Any
-
Entrance Test
Hotel Management**
-
Diploma /Degree
-
Goal
Hotel Manager
-
Std XII
Stream:Any
-
Graduation
Any / BHM
-
Selection Test
Hotel Management Trainee***
-
Training
H.Admin>
Specialization**** -
Goal
Hotel Manager
-
Std X
All subjects
-
Craft Level ...
Reception/Roomservice/Baker...
-
Goal
Job in Hotels
-
Std XII
Stream: Any
-
Training
Apprenticeship*
Trades***** -
Goal
Job in Hotels
*Apprenticeships after XII-The number of
apprenticeships available depends upon the size of hotel rooms and
the number of people employed. The apprentices get a mandatory
stipend during the training period which may vary from six months
to two years depending on what you are training for. The Hotel
holds regular classes and the apprenticeship Board conducts
periodic tests.
**After Class XII Diploma/degree in hotel
management-The courses are conducted by several types of
institutions - government and privately managed institutions or
institutions operated by hotel chains, hotel schools conducting
training programs in collaboration with foreign hotel institutions
etc. Selection to most of the courses is conducted through an
entrance examinations which includes a written test, interview and
group discussion.
NCHMCT JEE is conducted for admission to 21 Central Institutes of Hotel Management, 19 State Government Institutes of Hotel Management, one Public Sector Undertaking and 14 Private Institutes of Hotel Management affiliated with NCHMCT.
Eligibility: XII with Pass in English. Selection Merit &
Rank in the All India Written Test.
***Graduate entry- Graduates from any stream or
from hotel management institutes are recruited for training for
prospective management positions in the industry by some reputed
Hotel chains. There are rigorous selection tests for management
trainees which include aptitude tests, group discussions, and
public speaking. The interview often goes into several rounds.
****Specialized courses- Students passing out
of hotel management courses can also pursue specialized training
offered by the Institutes of Hotel Management, Catering Technology
and Applied Nutrition at Mumbai and New Delhi. The courses are of 6
months/1 year duration. The areas of specialization are food
production management/Dietetics & Nutrition/Teaching of Hotel
Management/ Housekeeping/ Travel & Tourism/ Front Office &
Tourism Management/ Specialized Hotel Management.
*****Direct entry for trades- Hotels advertise in
national dailies to recruit candidates into trade such as
reception, specialized cooking, laundry, health club/beauty parlor,
language specialists for guest relations etc. Selected candidates
go through a short training, the duration depends on the trade in
which recruitment is made.
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Content on this page is by Career Expert Mrs. Kum Kum Tandon MA (Psychology), M.Ed, Diploma in Educational Psychology, Vocational Guidance & Counseling (NCERT, Delhi) | View Complete Profile |

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