Retail Operation Management

Hi Shobha,
Store Management is an integral part of the entire supply chain procedure. Store managers work towards meeting personal and location sales metrics and customer satisfaction standards by maximizing the customer's experience. They are engaged in managing all phases of store operations to ensure maximum sales and profitability.
Retail operations managers are in charge of a lot more than a single store. Often the operations manager is in charge of general oversight for several different retail locations. Having a background in retail, business management or a combination of the two is helpful when seeking this type of position. When considering applying to a retail operations manager opening, check to make sure that your skills meet the basic job requirements.
Hope it helps. Please feel free to revert. Click on the thumbs up if you found this useful.
Wish You Luck!

Hi Mohit,
A good Retail management course should ideally cover the following areas:
The evolution of world retailing
Retailing in the world and India
Retailing Concepts
Retail Marketing
Retail Store Operations
Information Technology & Internet in Retailing
Fundamental accounts & Finance in retailing
Pricing, Promotions & Markdowns in Retailing
Supply Chain Management in Retailing
Retail category management & Sourcing
Understanding Customer Behavior Retailing
Retail Selling Skills
Understanding Services Marketing
CRM & Customer Loyalty Management
Visual Merchandising & Space Planning
Luxury and lifestyle Retailing
Business Communication & Social Etiquette in Retailing
Placement Preparatory Training
Hope it helps. Please feel free to revert. Click on the thumbs up if you found this useful.
Wish You Luck!

Hi Mohit,
To get admission into Retail management course you need to fulfill the criteria.
In order to pursue full time MBA or PGDM program you need:
- Graduation in any field with at least 50% aggregate marks to be eligible to apply.
- Then, you need to clear the selection process of the B-school, starting with an entrance test accepted by the B-School. For e.g. CAT, MAT, SNAP, CMAT.
The selection process in B-schools is generally based on:
- Past academic record
- Scores in management entrance tests
- Performance in Group Discussion
- Performance in Personal Interview
- Work experience
Each B-school shortlists candidates for the second/ final stage of selection, which may be independent of each other. The process may include:
- Written Ability Test (WAT)
- Group Discussions (GD)
- Personal Interviews (PI)
You can refer the link for top college in Retail management:
https://www.shiksha.com/mba/ranking/top-mba-retail-management-colleges-india/15-2-0-0-0
Hope it helps. Please feel free to revert. Click on the thumbs up if you found this useful.
Wish You Luck!

Dear Kareena,
Hi,
What is management ? Management refers to the process of bringing people together on a common platform and make them work as a single unit to achieve the goals and objectives of an organization. Management is required in all aspects of life and forms an integral part of all businesses. The various processes which help the customers to procure the desired merchandise from the retail stores for their end use refer to retail management. Retail management includes all the steps required to bring the customers into the store and fulfill their buying needs. Retail management makes shopping a pleasurable experience and ensures the customers leave the store with a smile. In simpler words, retail management helps customers shop without any difficulty.
Need for Retail Management - Why retail management ?
Peter wanted to gift his wife a nice watch on her birthday. He went to the nearby store to check out few options. The retailer took almost an hour to find the watches. This irritated Peter and he vowed not to visit the store again.-An example of poor management.
You just can't afford to make the customer wait for long. The merchandise needs to be well organized to avoid unnecessary searching. Such situations are common in mom and pop stores (kirana stores). One can never enjoy shopping at such stores.
CRM stands for Customer Relationship Management: The literal and original meaning of the expression “Customer Relationship Management” was, simply, managing the relationship with your customer. Today it is used to describe IT systems and software designed to help you manage this relationship.
Like many buzzwords, the term CRM has been adopted by IT system vendors to fit their product. CRM might be used to describe a cloud CRM systems for sales people (Sales Force Automation, Opportunity Management), for marketing people (Marketing Automation, Campaign Management), for Helpdesks (Customer Service and Support), email and voice logging, and so on.CRM Need : For sales and marketing, For customer service
according to above clarification i will suggest you to go for retails management.
Hope it will help you, feel free ask more. Give thumbs up or mark this answer as best if you found it helpful.