Ticketing

A typical job description/profile of a reservation executive is mentioned under:
1) Directs coordinates, through subordinate supervisory personnel and flight reservation activities for certificated commercial or transport company.
2) Reviews flight reservation reports, statistical data on passenger miles flown and conducts comparison studies on other airline reservations to develop methods and procedures designed to improve operating efficiency increase reservations for company flights.
3) Interprets & implements, through supervisory personnel, company policies and procedures regarding customer relations contact with the public.
4) Analyzes economic statistics as applied to air transportation other factors, like weather conditions, special flight rates, and package deals, to estimate the future volume of flight reservations.
5) Prepares estimates of workforce required to process workload equipment requirements in order to formulate the budget estimate.
6) Reviews performance evaluations on reservations personnel initiates personnel actions as required.
7) Schedules notation of worker assignments to improve capabilities of personnel develops worker overall knowledge of department activities.
8) Directs investigation of customer complaints regarding reservation services prepares correspondence designed to improve customer relations.
9) Endeavors to resolve personnel grievances submit unresolved grievances to the higher authority.

Yes, softwares are involved as once a booking is done the same needs to be updated with all concerned departments immediately to avoid confusion hence a software is required.
List of software involved in ticketing/reservations are:
-Galileo CRS
-Amadeus
-Sabre
-Worlspan, etc.
The various version of these software keep developing based on the company and any additional features that are introduced.
The best training institutes for these software would definitely be the IATA authorized centers as these certification from there are globally accepted.
Few top institutes that provide equally good training for the same are:
Kuoni Academy
TMI Academy of Travel & Tourism
Thomas Cook
Skylark Institute of Travel
You can pursue different level of course, with varied duration and also option for the campus placements and assistance provided.

Ticketing job is a general term used for executives working on ticket distribution and ticket selling. They not only sell the ticket over the counter, but they also sell offline thorough connections/ social platforms.
Reservation executives are the ones who are generally working in backend office work. They just confirm the tickets booked by people for the seats of transportation/ events/ any other occasion. They just forward their work to ticketing team.
Reservation team is a comfortable job as compare to ticketing. Ticketing team needs to meet the targets assigned. Ticketing job is a bit tedious as compared to the reservation.
In my view, Reservation is better career option than ticketing. Many tours and travels organizations have the ample job opportunities in Reservation and Ticketing departments.

You can work in booking and confirm reservations for passengers on scheduling flights, helping the customers in chalking out their travel schedule and so on. Profession one has to deal with people who are from any part of the world and desiring to get to any other part of the world. So one has to be ready to serve people from all over the globe. There may be people from Kazakhstan who want an air ticket to Melbourne. And such people will come by across in hundreds and those who are doing the air ticketing have to search and arrange air tickets for all these passengers. Services have to be provided to domestic airline travelers as well as International airline travelers. There are a number of airlines the world over. Those into airline ticketing have to be well conversed with whether there is a flight accommodation for a passenger from his place of departure to the place of arrival. They have to look up international flight timing charts for this. Also, if one passenger intends to travel up-to one country, halt there for two days and then go to another country, they have to look up flights which co-ordinate the timings of the passenger.
Main job roles in this area are Air Ticketing Executive, and Air Ticketing Voice Support.

Air Ticketing- this is the actual purchase/issuing of a ticket for a mode of travel. A lot of airlines have their offshore ticketing offices, where immediate purchases can be made by passengers.
These counters are also available at the airport and such jobs are offered directly through the respective airlines as ground staff. Ticketing would also require knowledge of certain software for the process.
So, both have similar career prospects depending on the path you choose.
Airline ticketing agents located at the airports are not responsible for the ticketing only, but ticket agents work directly with passengers, airlines like to see a customer service and/or sales background along with excellent verbal and written communication skills, basic typing and computer skills, and ability to perform basic mathematics. Ticket agents must have the ability to work without close supervision, and have a general knowledge of geography. Cash handling and credit card transaction experience is helpful. Foreign language skills may be required.
General ticketing could include the simple job of booking tickets for other modes of transport including rail, bus, cruise etc.
Air ticketing will definitely be more preferred as it has added responsibilities to the profile and better pay packages.