Hospitality & Travel

1. Empathy and emotional intelligence
It goes without saying that the digital transformation carries the future of the hospitality and tourism industry, but this does not mean the industry will become depersonalized. Teamwork
Among specific qualifications demanded by a wide range of host companies and organizations, the ability to integrate into the existing team is often considered essential when choosing a candidate.
3. Stress and time management
Hospitality managers will often work on several things at once, managing a heavy workload at a fast pace.
4. Problem-solving
Whether you are dealing with a difficult client or faced with internal issues, the ability to think on your feet and suggest feasible solutions to problems is one of the most valued soft skills for careers in hospitality and tourism, and certainly a determining factor when it comes to professional success.
5. Strategy and innovation
Hospitality and tourism HR managers tend to favor candidates who are allergic to the 'if it ain't broke don't fix it' mantra and will go the extra mile to innovate. At Starwood [Hotel and Resorts], explains Arianna Agresti, Starwood Milan Area HR Supervisor, we look for talents with strong team-working skills and this is yearly measured through our apposite survey. She adds, among strategic and innovative skills we mention the going beyond borders attitude: the ability to keep looking for new opportunities and solutions even if there are established procedures.