Executive

A typical job description/profile of a reservation executive is mentioned under:
1) Directs coordinates, through subordinate supervisory personnel and flight reservation activities for certificated commercial or transport company.
2) Reviews flight reservation reports, statistical data on passenger miles flown and conducts comparison studies on other airline reservations to develop methods and procedures designed to improve operating efficiency increase reservations for company flights.
3) Interprets & implements, through supervisory personnel, company policies and procedures regarding customer relations contact with the public.
4) Analyzes economic statistics as applied to air transportation other factors, like weather conditions, special flight rates, and package deals, to estimate the future volume of flight reservations.
5) Prepares estimates of workforce required to process workload equipment requirements in order to formulate the budget estimate.
6) Reviews performance evaluations on reservations personnel initiates personnel actions as required.
7) Schedules notation of worker assignments to improve capabilities of personnel develops worker overall knowledge of department activities.
8) Directs investigation of customer complaints regarding reservation services prepares correspondence designed to improve customer relations.
9) Endeavors to resolve personnel grievances submit unresolved grievances to the higher authority.

In the context of a 5 Star hotel, if you want to become a front desk executive you must possess the following skills:
1) Excellent Communication skills, especially, spoken English.
2) A person who has a pleasant personality and is confident is always given preference.
3) If you aren't a hotel management graduate, you might not get the executive position initially as you don't know how to work on PMS, you can be given front office assistant and as you gain experience you will be promoted.
Starting salary of a front office assistant in a five star like Taj, Oberoi, Hyatt, Marriott, Hilton, etc., ranges from 14K per month to 20K per month.
Executives/Supervisors may get up to 30K per month.
Thank you.
All the best.