Your career after Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL) is a widely accepted approach to IT service management across the globe. It is a set of practices that emphasizes on aligning IT services with the needs of business. It is a chain of documents used to aid the implementation of a framework for IT Service Management (ITSM).

It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. ITIL has been accepted worldwide by many users such as NASA, the UK National Health Service (NHS), HSBC bank and Disney. A wide range of quality service providers also support it like examination institutes, accredited training providers and consultancies, software and tool vendors.

Benefits of ITIL:

• Improved IT services
• Reduced costs
• Improved customer satisfaction through a more professional approach to service delivery
• Improved productivity
• Improved use of skills and experience
• Improved delivery of third party service

Four levels of ITIL:

There are 4 levels of ITIL and each of them can be attained by the completion of a certain number of modules or credits.

• ITIL Foundation- It is designed for individuals who require the basic understanding of the ITIL framework and how it can be used to enhance the quality of IT service management within an organisation.
• ITIL Intermediate- It is designed for students who want to gain an in-depth knowledge and understanding of the ITIL Service Management Practice elements of the ITIL Service Lifecycle and how they may be implemented to enhance the quality of IT service management within an organisation.
• ITIL Expert- This level of certification can be achieved by accumulating credits through the first two levels of the Scheme. No examination is required for this level.
• ITIL Master- This level leads to an ITSM professional certification.

Eligibility criteria:

Students who are willing to get trained and certified in this field should already have certified with ITIL Foundation Certificate in IT Service Management and also Candidates who hold the Earlier ITIL (V2) Foundation plus Foundation Bridge or ITIL Expert Certificate in IT Service Management.

Career Prospects

ITIL prepares you for a good career in the field of IT service management. After the successful completion of the program you could look at the following positions:

• ITIL Configuration Manager
• ITIL Release Manager
• IT Developer
• IT Engineer
• Project Manager
• Business Analyst
• Virtualization
• Architect SQL
• DBA IT Reporting
• Metrics analyst