Bihar Board Opens Complaint Resolution Centres for BSEB Matric, Inter and Other Exams

Bihar Board has launched dedicated grievance redressal centres and online portal to help students, parents and institutions resolve exam and board-related complaints. 

BSEB grievances redressal centres

BSEB grievances redressal portal: Bihar School Examination Board has launched dedicated grievance redressal centres to help students, parents and educational institutions resolve examination and board-related complaints. The initiative was inaugurated by Bihar Education Minister Mithilesh Tiwari at board headquarters.

Along with physical centres, board has also introduced online grievance portal where applicants can submit complaints and track their status digitally. Officials said this move is aimed at improving transparency and making board services more accessible to public.

Bihar Board Online Portal Introduced for Complaint Tracking

BSEB has launched grievance portal at grievance.biharboardonline.com to allow students and institutions to register complaints online. According to board officials, every grievance submitted through centres or portal will receive a unique reference number. Applicants will also get updates through SMS alerts and online tracking system once their complaints are processed or resolved.

Speaking at launch event, Bihar Education Minister Mithilesh Tiwari said education department has been working towards creating transparent grievance redressal mechanism. He said newly introduced arrangement would help students timely solutions to their problems without unnecessary delays.

Five Separate Counters for Different Complaints

BSEB Chairman Anand Kishor said board had been directed to make services student-friendly. He stated that new grievance centres are designed to ensure complaints are resolved in systematic way. Bihar board has set up five separate counters for different categories of grievances:

• Counter 1: Matric Examination Issues: This will handle complaints related to Class 10 annual and compartment examinations.
• Counter 2: Intermediate Examination Matters: This has been assigned for Intermediate annual and compartment examination-related grievances.
• Counter 3: Other Competitive and Teacher Exams: Complaints related to STET, D.El.Ed, Simultala Residential School entrance exams, competency tests and ITI language examinations will be addressed at the third counter.
• Counter 4: Academic and Affiliation Matters: This will manage issues linked to school affiliation, D.El.Ed affiliation and scholarship-related complaints.
• Counter 5: Administrative Complaints: This will deal with all other board-related grievances, including administrative and pension matters.

Bihar Board Single-Window Support System for Students

Board officials said centres are expected to function as a single-window support system for students, parents and educational institutions seeking assistance on various issues. Complaints submitted will be digitally forwarded to concerned officer or department for quicker action. 

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