Front Office Management

The Professional Certificate in Front Office Management online course provides a comprehensive overview of the various approaches to providing world-class customer service. Designed specifically for those working in the tourism and hospitality industry, this course is accessible via your own time, space and schedule and includes modules on marketing, law, and taxation as well as leadership skills. The course is 100% online and self-paced. You can complete it in 7 hours per week. You will be awarded the Professional Certificate in Front Office Management upon completion. The curriculum is designed for intermediate-level learners.
This course will give you an understanding of the organizational duties and classifications of hotels, in addition to the Front Office responsibilities. You will also get to explore cash and credit for guests as well as the guest cycle in-depth.
The Front Office Management course is a comprehensive syllabus covering important topics and skills for those involved in hospitality and tourism. Topics covered include food service operations, tourism attraction support services, and the essentials of the industry. The Front Office course provides all technical and supervision skills required to act as a successful Front-office professional.
KEY HIGHLIGHTS OF THE PROGRAM :
- Explain the interdependent components of the international hospitality and tourism industry including transportation, customer service, food service, lodging etc.
- Demonstrate professional lodging-specific technical skills, supervisory techniques and management skills.
- Explain the types and elements of food service operations.
- Demonstrate front-of-the-house technical and supervision techniques.
- Describe tourism attraction support services and related business opportunities.
- Describe the importance of developing the FSM as a sustainable tourism destination.
Understanding the classification of the hotel, organization duties and responsibilities of the Front Office department