UGC directs HEIs to use e-Samadhaan for grievance redressal, closes complaint handling mechanism
It must be noted that UGC has discontinued CHM with immediate effect, however, all the complaints that are pending will be resolved. CHM was an interactive web portal that use to allow learners to submit and track complaints online. Then all the complaints that have been submitted were resolved at the HEI level, UGC regional office level and UGC level in a time-bound manner.
UGC directs HEIs to use e-Samadhaan for grievance redressal, closes complaint handling mechanism
The University Grants Commission (UGC) has directed all the Higher Education Institutions (HEIs) in the country offering online or ODL courses to inform its students and concerned stakeholders to shift to e-Samadhaan portal from the complaint handling mechanism (CHM) for filling complaints.
It must be noted that UGC has discontinued CHM with immediate effect, however, all the complaints that are pending will be resolved. CHM was an interactive web portal that use to allow learners to submit and track complaints online. Then all the complaints that have been submitted were resolved at the HEI level, UGC regional office level and UGC level in a time-bound manner.
To streamline the stakeholder grievance redressal mechanism, UGC has developed a single window system 'UGC e-Samadhaan: A step forward: Service to stakeholders." The e-Samadhaan portal is a centralised, single-window mechanism that avoids duplication and redundancy f the complaints.
"UGC (DEB) shall utilize a single centralised portal 'e-Samadhaan' for resolution of complaints/ grievances of the stakeholders, to avoid duplication/redundancy of complaints/grievances," the UGC said in an official notification.
"In view of the above, it is informed that the provision of complaint handling mechanism (CHM) on the UGC DEB web portal has been closed and accordingly, all stakeholders are requested to visit the e-Samadhaan online portal at samadhaan.ugc.ac.in for submitting their complaints/grievances," the UGC notice further stated.
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