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Operations

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Operations Business Management Studies
How is technology changing hotel operations?
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P
Parul Shukla

Contributor-Level 10

The ways in which the technology is changing the hotel operations are:

  • Online bookings simplify reservations and payments

  • Automation improves check-ins and housekeeping efficiency

  • AI chatbots enhance guest service and query handling

  • Data analytics helps in personalizing guest experiences

  • Contactless services ensure convenience and safety

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