CBSE has directed schools to mention their school name, number, and city while mailing the queries. In case of technical queries, screenshots should also be attached in the mail.
Central Board of Secondary Education (CBSE) launched a help-desk for schools and result committee preparing CBSE 10th, 12th results 2021. The helpdesk will be functional from June 24 on all working days between 9:30 am and 5 pm.
The help desk by CBSE has been formed to entertain queries related to the tabulation policy only. No general queries will be entertained on the dedicated help desk to ensure effective implementation of the result tabulation.
In order to avail the service, the schools first need to send their queries through email. For concerns related to class 10 tabulation policy, queries should be mailed at class-10-result@cbseshiksha.in while, for inquiries on class 12 tabulation policy, they should be mailed at class-12-result@cbseshiksha.in.
CBSE has directed the schools to mention their school name, number, and city while mailing the queries. In case of technical queries, screenshots should also be annexed in the mail.
If the schools feel that problem could be resolved over the phone, they can connect with the help-desk at 9311226587, 9311226588, 9311226589, and 9311226590. For IT-related queries, the schools can contact the IT help desk number at 9311226591.
According to the notification, queries will be entertained in telephonic mode only and no visitors will be entertained for face-to-face interaction.
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