Corporate Communication: Importance and Types

Corporate Communication: Importance and Types

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Jaya Sharma
Assistant Manager - Content
Updated on Feb 28, 2023 17:46 IST

Corporate communication is an important part of communication that orchestrates internal as well as external communications that create a favourable point of view among stakeholders.


In this article on corporate communication, we will be discussing its types and importance in detail. 

Table of Contents

What is corporate communication?

Corporate communication is a set of all communications that are sent to both internal and external stakeholders. Internal stakeholders include executives and employees. External stakeholders include media members, the general public, and customers. 

For any business to operate successfully, effective corporate communication is important for building and maintaining relationships with stakeholders. It also enhances the reputation of the organization. 

Types of Corporate Communications

The following are the different types of corporate communications including:

  1. Crisis communications: This is a communication department in the company that develops comprehensive strategies for managing problems. The aim of this division is to manage crises in the company to ensure that the organization is functioning smoothly. 
  2. Public relations: It refers to the process of curating a public image by conveying messages to the media and the general public. The aim is to positively influence the perception of the public. Public relations include individuals gaining exposure to the audience using topics of public interest that do not require direct payment. 
  3. Internal communications: It is the function that is responsible for effective communications between participants within the organizations. Internal communication is the facilitation, creation and operation of communication within the organization. 
  4. Customer communication: It is the way in which a business interacts with customers using communication channels and strategies. With effective communication, customers can build relationships with target audiences and promote customer retention. 

Methods of Corporate Communication

The following are the components of corporate communication:

1. Management communication

It is a component that helps managers in communicating with other employees in the organization. Through managerial communication, a smooth flow of information among managers is formed so that they can achieve a common goal. 

There are two types of managerial communication, including interpersonal communication and organizational communication. Interpersonal communication takes place between two or multiple employees at the workplace. Organizational communication takes place at every level in the organization. It can occur through verbal and written communication as well as through body language. 

2. Organizational Communication

Organizational communication is the form and channel of communication among the members of the organization. This component helps in building a level of communication in an organization and job performance. Organizational communication can occur formally and informally. 

3. Marketing communication

It is the component of corporate communication that focuses on how businesses communicate messages to their desired market. Different tools, such as personal selling, direct marketing, communication, social media marketing, etc. are used as tools in marketing communication.

It is made up of a marketing mix that consists of 4Ps, including Price, Promotion, Place, and Product. Through marketing communication, the public understands what the brand wants to communicate. 

Importance of Corporate Communication

  1. It is one of the important factors that is important for successful corporate connections. Without corporate communication, companies fail to break deals and negotiate as per their terms. Overall, it impacts the productivity, brand awareness and innovation of the company.
  2. With effective corporate communication, professionals have an increased ability to convert prospective leads into clients. It helps in learning necessary soft skills that help with a better negotiation.
  3. Corporate communication also teaches leadership qualities that are important for managing teams and motivating them. This allows companies to ensure better team bonding. 
  4. It helps in creating and maintaining a consistent brand image and the identity of the company. With a better image of the company, loyalty among the employees and customers is built for the brand.
  5. Businesses can communicate their true essence to customers. This helps in building a specific brand reputation among customers, which ultimately helps with branding.
  6. Companies can maintain a positive reputation through corporate communication. They can prevent themselves from getting into rumors.  
  7. In corporate communication, corporate social responsibility is an important aspect. It refers to the ethical and social responsibility of the organization towards the stakeholders. 

Skills Required For Effective Corporate Communication

For effective corporate communication, it is important to have the following skills:

  1. Writing skills: One of the important mediums of corporate-level communication is having impactful writing skills. Through good written communication, you can clearly help others understand the message.
  2. Public speaking: It is an add-on if you have the skills to communicate with the public. Those who can communicate well with the public have the ability to establish the brand identity on a mass level in a more impactful and positive manner. One of the biggest barriers of communication is often fear of public speaking.
  3. Data: Those who have access to relevant data can get extremely successful at effective communication. With facts, your words carry relevance and significance and people take you seriously since you have data to prove.
About the Author
Jaya Sharma
Assistant Manager - Content

Jaya is a writer with an experience of over 5 years in content creation and marketing. Her writing style is versatile since she likes to write as per the requirement of the domain. She has worked on Technology, Fina... Read Full Bio